Fusions’ strategic call center services can help you attain your business targets! Give your business a cutting edge, with our world-class customer support services. At Fusion, we will take care of your customers, while you concentrate on your business. Benefit greatly from our high quality services at a cost saving of up to 50%. Discover how our strategic Inbound Call Center Services can take your business to the next level!
Inbound call center services India
Strategic call center inbound services help a company attain its business objectives. These services cover the gamut from scheduling sales demos and handling loyalty programs to taking messages, ramping up telesales, locating dealers and retailers and much more. Outsource inbound calls to India for catalog or online sales, order taking, order entry, reservations, message taking, appointment setting, handling requests for information or catalogs, event scheduling, scheduling sales demos, answering services, customer service, custom technical support and help desk services.
Outsource inbound call center services to India International companies are discovering the benefits of outsourcing call center solutions to India for quality service, cost savings of up to 50%, and competitive advantage.
Benefits of outsourcing call center solutions
Call centers account for a dominant share of the ITES-BPO sector in India, which continues to chart strong year-on-year growth, estimated at 37 percent for the financial year 2005-06. According to the annual survey of NASSCOM (India’s apex body for the software and services industry), revenues from the country’s ITES-BPO industry are estimated to touch US$ 6.3 billion. India has demonstrated its capability in providing excellent outsourced call center services to global customers in the real estate, travel, airlines, banking and financial services industries among others.
Why should companies outsource inbound call center services to India?
Call centers in India have proven themselves invaluable at a time when customer service and support is a key differentiator in a company’s success. In a world of ruthless business competition, survival is the keyword - and this needs a vibrant and dynamic attitude while carrying out business, backed by flawless customer support.
Outsourcing customer service functions has become a long-term competitive strategy for organizations wanting to stay ahead of the competition. Indian inbound customer service call centers have become a preferred destination for outsourcing customer service functions.
Indian inbound customer service call centers have become a preferred destination
The India Advantage
Outsourcing inbound customer services to India is a good option as the call center industry in the country is on an upward spiral. A large pool of highly educated professionals who speak English, world class facilities and infrastructure, increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing inbound customer support to India is so popular.
Read about the superior customer service processes, service delivery models and best-practices in inbound customer service at Indian call centers that ensure significant value addition to customers worldwide.
It is now possible for a global company to provide added value to its customers without taking the focus off its core business. Utilizing the services of an inbound order taking call center, adding more customer-focused services through an inbound call center service and increasing the sales effort through inbound call center sales are some of the ways.
What are the services offered by inbound call centers in India?
India’s state-of-the-art inbound call centers are providing custom call center solutions to global customers seeking 24x7 customer support and technical support.
Strategic call center inbound services help a company attain its business objectives. These services cover the gamut from scheduling sales demos and handling loyalty programs to taking messages, telesales, locating dealers and retailers and much more.
Outsource inbound calls to India for catalog or online sales, order taking, order entry, reservations, answering services, customer service, custom technical support and help desk services, message taking, appointment setting, and event scheduling, handling requests for information or catalogs…
The Inbound Voice solution is based on Cisco IPCC
It features:
• ACD with skill based routing
• IP IVR
• Web based reporting
• IP OBX with voice mail
• Open Standards based on IP Infrastructure
The end-to-end IP solution is scalable and flexible
It features:
• Converged network
• Quality of Service (QOS)
• Redundancy
• Multi-site support
• Location independence
• Consolidated and open data store
• Multi-channel support
• Open architecture and IP-enabled fast integration and deployment of new functionality and application
• Web based historical and real time reports
• Monitored threshold events
• GUI based scripting tool
• Call flow monitor
• Capability to make changes on the fly
Inbound Voice – IPCC Benefits
1. Web-based real-time & historical reporting can be used to monitor outsourcing performance and adjust staffing levels.
2. Enhanced customer service is ensured by:
• accurate call-by-call skill-based routing
• dynamic announcements to queued callers
• screen pops of caller data
3. Flexible integration
The system can be cost effectively integrated with TDM (time-division multiplexing) & IP environments at customer locations.
4. Faster agent response times
CTI integration can be carried out to deliver screen pops for faster agent response times and improvement in agent productivity.
What are the advantages of outsourcing to an Indian Inbound Call Center?
An Indian inbound call center service can offer communication services specifically designed to maximize the efficiency of your direct marketing efforts or to be a part of your technical support team.
The call center will work hand-in-hand with you as a partner to build a strong, successful, long-lasting relationship with your customers.
Strategic call center inbound services can make all the difference to your company’s competitive edge.
