- Why should companies outsource inbound call center services to FUSION ?
- How can an Inbound Call Center at FUSION enhance your business?
- What benefits can you get from an inbound call center outsourcing service at FUSION?
- What is the potential for network outsourcing services at FUSION ?
- What do you get by off shoring software programming?
- Why outsource coding to FUSION ?
- What are the billing software applications that you work on?
- How can I ensure a smooth transition of my process offshore?
- Why should I choose you over other companies?
- What is your track record?
- How can outsourcing medical billing to FUSION help my business?
- What medical billing services do you offer?
- What is the process you follow while working with claims?
- What quality standards do you follow at FUSION ?
- What are the next steps to get started?
- What makes you different from other companies?
- Who are the developers?
Q. Why should companies outsource inbound call center services to FUSION ?
We have proven ourselves invaluable at a time when customer service and support is a key differentiator in a company’s success. In a world of ruthless business competition, survival is the keyword - and this needs a vibrant and dynamic attitude while carrying out business, backed by flawless customer support. It is for this reason that inbound call centers have made a niche for themselves.
It is now possible for a global company to provide added value to its customers without taking the focus off its core business. Utilizing the services of an inbound order taking call center, adding more customer-focused services through an inbound call center service and increasing the sales effort through inbound call center sales are some of the ways.
Q. What are the services offered by inbound call centers to FUSION ?
Our state-of-the-art inbound call center is providing custom call center solutions to global clients seeking 24x7 customer support and technical support.
Strategic call center inbound services help a company attain its business objectives. These services cover the gamut from scheduling sales demos and handling loyalty programs to taking messages, telesales, locating dealers and retailers and much more.
Outsource inbound calls to FUSION for catalog or online sales, order taking, order entry, reservations, answering services, customer service, custom technical support and help desk services, message taking, appointment setting, and event scheduling, handling requests for information or catalogs…
Q. How can an Inbound Call Center at FUSION enhance your business?
As you know, every missed call could be a missed opportunity. Whether you need to answer 100 calls in a day, or 10,000, you will find an inbound call center in FUSION takes the load off you and becomes a professional and cost-effective extension of your business.
The customer support agents at FUSION inbound call center will always respond to your clients, customers or prospects in a timely, polite and professional manner. Let them use their experience to help you make your business more successful.
Inbound call center services will cater to your customer support needs and an answering service will give you confidence when you are away from your office – knowing that your calls are being answered promptly, professionally, and courteously.
Q. What benefits can you get from an inbound call center outsourcing service at FUSION?
An inbound call center at FUSION can offer:
• Faster ramp-up, launch, and roll-out of new campaigns
• Experience with programs similar to yours
• Market testing capabilities
• Remote call monitoring
• Rapid response to market conditions
• Skilled, professional, customer support and technical service representatives
• Account management expertise
• Enhanced reporting capabilities
• Improved market coverage
Q. What is the potential for network outsourcing services at FUSION ?
Along with the well established names which currently dominate this sector, several other small and medium size companies are getting into the business.
Q. What do you get by off shoring software programming?
A lot more than just rock bottom development costs. Allocation of development servers and daily reports allow you to keep abreast with the project status. With the best local brainpower, we can provide you cost savings of 50-60% as compared to an onshore software development project. Quality assurance is given the highest priority ensuring the lowest error rate. Our programmers possess diverse programming skills and effective communication skills.
Q. Why outsource coding to FUSION ?
We have years of offshore software programming expertise, follow a transparent working model and are avid practitioners of timely delivery.
Moreover, with us you don't have to worry about:
• HR related issues: You needn't worry about hiring new employees, interviews and employee benefits.
• Pay roll burden: You needn't worry about pay roll burdens like Provident funds, Health insurance and other costs associated with keeping permanent employees.
• Responsibility of team management
• Project Organization issues
• Privacy concerns
Q. What are the billing software applications that you work on?
FUSION has experience with all popular billing software applications.
However, if you're using software that we haven't used before, we have a dedicated training and transition team that will train our team on your software and ensure that they are proficient with it. This means that you can transfer your entire medical billing process offshore, with no changes to your current process.
Q. How can I ensure a smooth transition of my process offshore?
At FUSION , we use HIPAA compliant VPN (Virtual Private Networks) to access your systems. Our staff will perform the medical billing functions on your systems, exactly the way they used to be done, the only difference being that they would be physically in our facility. This means that all your processes and reports remain exactly the same.
Q. Why should I choose you over other companies?
The best reason for you to choose us is our knowledge of the US healthcare industry. We have been working for US medical billing customers and are thoroughly proficient in medical billing practices.
Over the years, we have mastered delivering great quality in record turn around time. If needed, we can even deliver in 12 hours!
What's more, we have developed software that will scan your reports and correct them, so you can reduce claim denials and increase your medical billing revenue by 20%!
Q.
What is your track record?
FUSION was born at the start of the outsourcing phenomenon. We have many long-term customers mostly from the US and the UK. These include medical billing firms, hospitals and other international customers.
Q.
How can outsourcing medical billing to FUSION help my business?
Outsourcing your medical billing to FUSION will give you 100% accuracy in record turn around time. In fact, using our medical billing services can actually increase your revenue by 20%
Q.
What medical billing services do you offer?
At FUSION , we offer a variety of medical billing services like:
Patient Demographics Entry-
This would include Patient's Name, Present Address, City, State, Zip Code, Social Security Number, Employer Details, Insurance Details like Primary, Secondary and Tertiary, and guarantor information.
Charge Entry
This would include entering details like Date of Service, Referring Physician, Ordering Physician, Place of Service, Type of Service, CPT Codes, ICD Codes, Modifiers, Authorization or Referral Details and Co-pay Details.
Payment Entry or Charge Posting
The following details from the EOB are keyed in-
Patient Account Number / Patient Control Number, Patient Name, Date of Service, Procedure Code, Billed Amount , Allowed Amount, Adjusted Amount, Paid Amount, Deductibles and Denial Details.
Accounts Receivable and Claims Follow-up
• Denials/rejections analysis, re-billing
• Systemic A/R projects, re-billing
• Insurance Follow Up
• Collection Agency Reporting
• Payment Posting and Reconciliation
Q. What is the process you follow while working with claims?
Here's what we do:
• We access scanned images (Patient Information, Super bills and EOB) from Secure FTP OR log into the client system via VPN
• Total transactions are recorded by the FTE on posting the demographics and charges
• Files are transferred for Quality Check
Q.
What quality standards do you follow at FUSION ?
We are -
• HIPAA compliant
• Trained in regulations related to Medicare, Medicaid, managed care, third party liability, workers compensation, Preferred Provider organizations, indemnity insurers
• Proficient in CPT, HCPCS, ICD-9 coding Level I, II, III
Our quality process involves auditing all the entries to ensure 100% quality.
• Patient last name, first name
• Patient address, Patient DOB
• Social security number
• Insurance and guarantor details
• Charges entered
• Co-payment
Q. What are the next steps to get started?
Step 1 - Contact us via e mail or phone.
Step 2: We will understand your requirements and estimate the cost. You can conduct a reference check with our clients.
Step 3: We perform a free trial. Once you are satisfied with quality, we will prepare an agreement and start work.
Step 4: We quickly deliver one phase so that we can together iron out any issues and improve the outcome.
Q.
What makes you different from other companies?
One of the secrets to our success is that we understand our client needs via effective communication. To test us, contact us right away with your medical billing outsourcing requirements.
Q. Who are the developers?
Our standards of quality ensure that our developers meet and surpass industry standards. All our developers are equipped with Microsoft or brain bench certifications, have at least 2 years of experience in coding and the urge to keep abreast of the latest trends in technology.